⏱️DURATA: Training pill 45-60 min or training session 1/2 day, 1 day

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STAR Team is a program for employees who want to improve their interpersonal and professional skills in a dynamic and customer-oriented work environment. Over the course of one or two days, this training is adjustable according to the specific needs of the client, focusing on the attitude of employees and how this is reflected in their dealings with customers, whether internal or external.

In a service sector, the right attitude can make the difference between success and failure. STAR Team aims to trigger an AHA! moment for participants, changing their perspective and equipping them with the skills the company wants. The programme emphasises the importance of adopting a responsible attitude, which is not just about identifying problems, but more importantly about finding solutions.

This approach encourages employees to accept minor failures as a normal part of the learning and development process, laying the groundwork for significant long-term success. By promoting a proactive attitude, STAR Team aims to build teams that are not stuck in 'problem mode' but are solution-oriented.

Objectives:

• Understand the impact of attitude in the work environment and how it influences outcomes.
• Promoting universal responsibility, emphasising that taking responsibility is essential for all, and recognising the negative effects of not taking responsibility.
• Working effectively as a team by sharing and collaborating towards a common goal.
• Adapting to failure as part of the learning process in order to succeed meaningfully.