⏱️DURATA: Training pill 45-60 min or training session 1/2 day

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Active listening is an important communication skill that involves paying close attention to what the listener is saying, understanding the message being conveyed and giving appropriate feedback.

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It is an empathic process, in which the listener is concerned not only with the words spoken, but also with the emotions and needs expressed by the speaker. Active listening involves interacting with the speaker, clarifying unclear parts of the message and responding in ways that demonstrate that the message has been understood.

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It is an essential interpersonal skill in both personal and professional life, helping to create effective communication and develop relationships in a harmonious way.

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Active listening training is important and useful for the team for several reasons:

1. Improved communication: Active listening facilitates clear and effective communication, reducing the possibility of misunderstandings and confusion.
2. Increased team cohesion: Through active listening, team members feel valued and respected, which strengthens bonds and team spirit.
3. Conflict resolution: Active listening helps identify and address problems before they escalate, promoting a harmonious working environment.
4. Developing empathy: This skill encourages mutual understanding and support, increasing morale and job satisfaction.
5. Improved decision-making: Active listening enables the collection of a broad spectrum of information and perspectives, leading to better informed and more informed decisions.
6. Stimulates innovation: An active listening environment encourages team members to share new ideas and contribute to creative processes.

In conclusion, active listening training is essential for developing a cohesive, effective and innovative team capable of achieving superior performance.

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